• Waste Management
  • $29,765.00 -48,470.00/year*
  • Customer Service/Call Center
  • Full-Time

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Equal Opportunity Employer: Minority/Female/Disability/Veteran


At Waste Management, we are looking for people who are committed to listening to our customers, understanding their needs and providing solutions.

The Opportunity: As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. Our mission is to put our customers first, always.

Customer Service Representatives must have the ability to communicate effectively and professionally, in a conversational manner. Being able to remain calm, cool and collected in a fast-paced, ever changing environment is a must!

To ensure we are able to handle our customers needs, our employees must be punctual, dependable and reliable.

Our representatives don t work late night shifts and have limited weekend hours.

The Requirements:

  • Excellent verbal, written and keyboarding skills
  • Proficient with Microsoft Office programs (Outlook, Word)
  • High school diploma or GED
  • Ability to complete a mandatory 12-week paid training
  • Customer service experience is a plus

The Location:

2625 W. Grandview Road

Phoenix, AZ 85023

(Major cross streets are Bell and I-17)

The hours:Representatives work a set 40 hour work week during our hours of operation. The center is open Monday thru Friday 4:30 AM to 8:00 PM and Saturday 4:00 AM to 3:00 PM.

Our employees benefit from an extensive paid training program to learn policies and procedures, and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.

We ll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on 401K (no vesting period), and more!

If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference.

About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Associated topics: agent, call center associate, customer care associate, customer service, customer service associate, customer service representative, intern, platform support, product support, service representative

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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